Modern CX Community Launched at NY #TechWeek - CX Summit 2023: Redefining Customer Experiences
New York, NY - October 20, 2023
In a groundbreaking move that promises to reshape the future of Customer Experience (CX), the inaugural NY #TechWeek - CX Summit 2023 played host to the much-anticipated launch of the Modern CX Community. The summit, held on October 16, 2023, from 3:00 PM to 7:00 PM, was one of the featured events and part of a week-long series of events hosted by venture capitalists and startups to unite the tech ecosystem.
Packed House at CX Summit 2023
CX Summit 2023 saw industry leaders, technologists, and top brands converge to explore the latest trends, cutting-edge technologies, and strategies revolutionizing the way businesses engage with their customers. The event featured thought-provoking panels and discussions, with a strong emphasis on the role of AI, data analytics, UI/UX, omnichannel experiences, and emerging tech in shaping modern CX.
Click here to view a gallery of pictures of the event.
Preet Raj, Co-founder & CTO of Bakstage.AI and the moderator for the "Tech Enabled CX Strategies & Design" panel, summarized the summit's theme beautifully, stating, "We're transforming CX by humanizing interactions, making them more meaningful for both customers and businesses."
Panel Discussion on “Tech-Enabled CX Strategies & Design”
The summit featured an array of distinguished panel speakers:
- Graham A.R. Philips, CMXO at IntentHQ
- Dmitry Koltunov, CEO of Arbor
- Dong Yang, Assistant Professor at FIT and global strategic leader in fashion and luxury
- Basil Polsonetti, Co-founder of Lang.ai
One of the standout discussions was moderated by Renée Leibler, Founding and General Partner of Harmonic Chain Digital, who led a conversation on "Human-Centered CX and The Role of AI." The panel featured industry visionaries and AI experts, including Shashank Singh, CEO & Co-Founder of Bakstage.AI; Matt Puccini, Global Ecosystem Innovation Executive and Founder at IBM; and Seth Weisfeld, Senior Staff Product Designer & Architect at Meta.
Panel Discussion on “Human-Centered CX and The Role of AI”
The highlight of the day was the launch of the Modern CX Community, a dynamic platform dedicated to unlocking the full potential of customer experiences using cutting-edge technologies and experiential aspects. Moderated by William Reinisch, Co-founder & Partner of Harmonic Chain Digital, and seasoned Venture Capitalist, the community aims to bring together innovators, industry leaders, and CX enthusiasts to collaborate, innovate, and make working in CX an exciting journey.
Panel Discussion on “How Amazing CX Can Help You Grow in 2023”
The community panel featured prominent speakers:
- April Garry-Vergara, Market Relationship Executive at JPMorgan Chase & Co
- Winston Harding, General Partner at Lytha Ventures
- Alon Waks, Limited Partner at GTMfund and CMO at CreatorIQ
The launch of the Modern CX Community (join the LinkedIn group) at the NY #TechWeek - CX Summit 2023 signifies a transformative step toward a more dynamic and collaborative future for Customer Experience. It's an initiative that promises to bring together industry leaders and innovators to shape the future of CX in unprecedented ways.
To join the Modern CX Community and be part of this revolutionary movement, visit https://moderncx.ai.
About NY #TechWeek - CX Summit 2023:
The NY #TechWeek - CX Summit 2023 is an exclusive gathering of CX pioneers, technologists, and industry titans, offering insights into the latest trends, technologies, and strategies that are reshaping the way businesses engage with their customers.
About Modern CX Community:
The Modern CX Community is a vibrant ecosystem of innovators dedicated to exploring and unlocking the full potential of customer experiences using cutting-edge technologies and experiential aspects. It provides access to exclusive events, workshops, webinars, and cutting-edge insights for CX enthusiasts and industry leaders.
About Bakstage.AI:
Bakstage.AI transforms any website within minutes into a dynamic hub of real-time engagement, community building, customer education, and data-driven insights by seamlessly blending video, AI, and personalized human interactions.
Our patent-pending 2-way live streaming technology delivers unparalleled ROI, leaving the competition miles behind.
Introducing The Modern CX Community: Where Innovation and Customer Experience Converge
Greetings, CX Visionaries and Innovators!
We're thrilled to unveil a new frontier in the realm of Customer Experience – The Modern CX Community. This dynamic platform is designed to be your haven for all things modern CX, where innovation, technology, and human-centric strategies converge to shape the future of customer interactions.
🌟 Why The Modern CX Community?
In today's fast-paced world, the landscape of Customer Experience is undergoing a revolutionary transformation. From the infusion of AI-powered solutions to the art of crafting compelling video narratives, every touchpoint is an opportunity to create lasting impressions. We believe that in this era of endless possibilities, collaboration is the key to unlocking the full potential of modern CX.
🚀 Your Launchpad to CX Excellence
Imagine a space where CX leaders, trailblazers, and visionaries come together to share insights, swap success stories, and dive deep into the strategies that are propelling customer experiences into uncharted territories. The Modern CX Community is that space – a launchpad for CX excellence that thrives on the collective wisdom of industry luminaries.
🔥 What's in Store for You?
Innovative Exchange: Engage in vibrant discussions about the latest trends, technologies, and strategies that are reshaping CX landscapes across industries.
AI, Video, and More: Explore the seamless fusion of AI's analytical prowess, the emotive power of video, and the magic of personalized conversations in the realm of customer interactions.
Thought Leadership: Showcase your expertise, share your visionary outlook, and contribute to shaping the narrative of what CX can be.
Networking and Collaboration: Connect with like-minded CX aficionados, from CXO's to front-line experts, and forge collaborations that amplify your impact.
Exclusive Events: Participate in webinars, workshops, and interactive sessions hosted by CX pioneers who are pushing boundaries and setting new standards.
💬 Join the Conversation!
We extend an enthusiastic invitation to all CX leaders, thinkers, and enthusiasts to join us on this transformative journey. Let's elevate the art of customer experience together, break boundaries, and co-create a future where every interaction leaves an indelible mark.
🌐 Join The Modern CX Community today and embark on an exhilarating voyage to redefine what's possible in the world of Customer Experience.
Here's to innovation, to technology, and above all, to the customers who inspire it all.
Warm regards,
Shashank Singh
CEO & Co-founder, Bakstage
shashank@bakstage.ai
PS: Be sure to spread the word and share this invitation with fellow CX leaders who are ready to shape the future of customer interactions!